Pardot is a Salesforce Inbound and Automation Marketing system especially aimed at the B2B environment. When SalesForce acquired this tool, it still had a long way to go and, mainly regarding the integration with the SalesForce ecosystem, in order to become a perfect tool for customer acquisition and conversion strategies.
In this article, we are going to talk about Pardot automation tools.
It should be noted that these tools are not limited to Pardot. There are actions that originate from SalesForce, such as a campaign created there and to which we assign leads or contacts.On the other hand, there are actions that are done on Pardot but that have consequences on the other side: tasks design, changes in the “stage” of a campaign, change of the cycle of a lead, contact or opportunity, etc.
In this introductory article, we are going to discuss 3 objectives:
The main objective of a system that centralizes all Marketing activities is to achieve the synergies of joining (the eternal sought paradigm) Marketing and Sales activities. And not only unite at the management level, but also at the analysis level to be able to know the ROI of each marketing action you carry out. But, this does not end there, and all this can be done largely automated.
Automated? Yes, that's right, Pardot allows you to perform automated actions that not only save you tons of jobs. Thanks to the possibilities it offers, it also makes you contribute much more value to your daily work at the business level. Next, we are going to explain the different automation tools that Pardot offers you. This platform is probably the automation tool that has the most versatility in this regard and therefore, some complexity to know which tools to use for each need.
Now we are going to see all of them in a little more depth:
It is an extremely flexible tool that allows actions to be triggered when a criterion has been met by a certain user. You can, for example, trigger an email with articles specialized in the health sector to users who, when filling in a form, have selected the health as the sector. You can assign them a score, insert them in a list, etc.
A common use is to use this tool based on certain criteria such as assigning users to different lists, adding them to campaigns, assigning them to certain users, changing field values, etc.
This tool is always running, this means that the moment a user meets the criteria, actions are triggered and thus it will continue to include users as soon as they meet said criteria. Like all automations, they must be planned correctly and tested, since any error can trigger unwanted effects in a massive way.
Segmentation rules are used mainly for the creation of lists, through them you can add or remove:
It should be noted that this type of automation is executed once, that is, at the time of execution it will take all the prospects that meet that criterion and will execute the defined action. But, if tomorrow a prospect enters the criteria, that action will not be executed unless you give "Re-execute segmentation".
Many times you need lists that are constantly and instantly updated, prospects leave and enter these lists as they meet or no longer meet the defined criteria. There are many cases for these types of lists such as: newsletter recipients, users that you add to drip-campaigns, to ecommerce processes (abandonment of a basket), dynamic lists by products or services of interest, lists by degree of interest or score of the user and a long etc.
In this case, it must be taken into account that these lists are constantly updated, they are "live" lists.
As the name suggests, these actions are executed when the user completes an action:
With this tool you will be able to assign users to lists, change the value of a field, the score, assign the user to an "owner", define auto-reply emails (for example when sending a form) to the user, etc.
Sometimes you have to use several techniques or tools for an action, if you want, for example, when you visit a page that triggers a series of actions, the user is assigned to a list and then the one who enters that list receives an email of interest (Automation Rule).
But if you want to go further, then we already need the "jewel in the crown", engagement studio, a system that, through a graphical interface, allows you to carry out countless actions and drip campaigns with much more complicated logic. However, this is already a specific topic for a future article in which we will talk about this topic and typical campaigns that you can carry out with this solution.
Finally, we include a graphic that tries to clarify a question that many Pardot users have: which tool is ideal and what do I need for each case?
In this chart, you can see which one to choose based on whether the criteria is action-based or targeting criteria. If it is a specific action or that must be maintained over time, or what action we want to carry out, a simple update or other actions:
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