Aspire Software needed to create a survey system integrated with Pardot Account Engagement, Salesforce Sales, and the getFeedbackSurvey solution.
This solution required the ability to send any type of survey to their contacts and customers, from an opinion survey to an NPS.
The information comes from Salesforce Sales, and the automated sending process is carried out by Pardot. Once the survey is sent and the response is collected, this information is transferred back to Salesforce Sales for reporting, tracking, dashboarding and other functionalities.
Of the tasks we carried out in the project, the following stand out: